Shipping Guide
Free Shipping Conditions
We have worked tirelessly with our shipping carriers to bring you free shipping offer provided some conditions are met
So what are the conditions:
1. How far are you from our warehouse?
Free shipping depends on how far we have to ship. Go to the item detail page and on the free shipping truck logo and find where the item ships from.
We mainly ship from two locations, and the free shipping offer covers a number of neighboring states from our main shipping warehouses. Please check the item detail page to see which states are covered under our free shipping offer for that item.
Sometimes we have stockout issues so if an item is showing stock at more than one warehouse and we happen to be out of stock in the warehouse closer to you, we will not ship free from the farther warehouse.
2. Meet minimum dollar purchase requirement!
Your order total dollar value must meet the minimum purchase dollar amount which we show on the free shipping truck logo, examples are $2000, $3000 etc.
3. Pickup your order!
You must be willing to pick up your order at the trucking terminal near you. Please make sure that you have a vehicle big enough to carry the pallet/crate from the trucking terminal to your location. Please note that you must present valid ID at the time of pickup at the trucking terminal and ID must have the same billing address as it is on your order. No order will be released if you don't have the valid ID with the matching billing address. We can also ship free to business addresses (it cannot be working from home), but you must have a forklift or dock to unload from the truck. If equipment is not available, we can provide that for an additional charge however shipping will still be free.
Want residential Delivery?
In case you are not able to pick up your order at the trucking terminal, we can ship it to your residential address as well. Shipping will still be free to your State but residential and liftgate (unloading) surcharge would apply to your delivery. Usually ranges between $100-$250 depending on the size of your order.
What's not covered in our free shipping offer
If the item is out of stock at the said warehouse, customer can either choose to pay shipping cost from the other warehouse or ask for refund. Zip Codes that are on an island are not covered under free shipping. For example Nantucket or Martha's Vineyard are located in our free shipping state of MA but they are on an island hence do not qualify for our free shipping offer. Secondly, if the item does not show a free shipping logo on the product description page, it is not covered under our free shipping offer.
