Will I get the exact same item I see in the listing?

NO! The slab pictures you see in the listing are just to give you a good idea of color, movement, variation and veining. Our sales team will send you the pictures of 2 actual slabs after talking to you on the phone and understanding your need. Given the 100s of requests for slab pictures we can only send 2 slab options per customer at this time. 

When do I get charged?

You will make the payment in full as soon as you place your order.

What payment types do you accept?

We accept payment by Check, Paypal or Credit Card (Visa, Mastercard, Amex, Discover).

How do I track my order?

We keep you updated every step of the way. From Order through to Delivery, you will receive an email update from us. If you have created an account with us, you can login at any time and find everything you need there. You can also use our 24/7 live chat services to find updates on your order.

How do I view and feel the products before ordering?

We will send you the pictures of the actual slabs we can also send a small piece of tile to feel the finish. The sample shipped for $6.99 including shipping.

What if I change my mind about my order and want to return it? 

Due to the logistics and risk involved in moving the slab to the fabricator’s location. The sales are considered full and final and no return will be accepted.

I received a notification that you cancelled my order. What’s up with that?

Unfortunately, sometimes there are situations that are beyond our reasonable control such as a slab is broken during packing or loading. In such instances we may cancel your order. We will immediately refund the credit card used to place your order. We will not be liable to you or any other party for any loss or damages suffered by you as a result of the cancelation of your order.

How soon my order will be shipped?

Since there is custom crate manufacturing involved in shipping process, it can take up to 10 days to ship your order.

How long will it take to receive the order?

Depending on your location it can take from few days to 2 weeks to get your order.

Can I request expedited shipping for an additional cost?

Yes, please call us to discuss.

What if my items are received damaged?

In the unlikely event that your slab is received with damages. Please send us the images and contact us immediately at info@marblenthings.com and we will be happy to assist you. We will coordinate with you to make your purchase right, and any replacement product full or part will be shipped to you free of charge. If it cannot be replaced, we will issue a full refund including the cost of shipping, and arrange to retrieve the damaged item from you.

Why don’t you offer free delivery?

Good question. We like to think we’re straight shooters and that you, the customer, deserves to be treated like the smart person you are. So, here is our answer. Nothing is free. When people offer free shipping, it’s to appease you. Really though, they have simply built that cost into the price-tag of the item or items you are purchasing. We could do that too, but then you wouldn’t see the truly amazing prices we offer as they really are. Everybody pays for shipping in some manner, and everybody knows that shipping is expensive, especially when we start talking about oversized and really heavy items.

What are my delivery options?

1. Free Pick-up from our yard in New York.

2. We will ship it to you, our sales staff will tell you the most economical delivery options. They can be reached at 973 732 1112.

How are freight prices calculated?

The shipping rates are checked with FedEx Freight or other trucking freight companies. The shipping charges which are calculated based on the dimensional weight and volume of the package. 

Do you ship to the Canada?

Yes we do.

Do you ship to a residential address?

Delivery can only be made at a business address with a capability of unloading a slab, most fabricators have this facility at their location.